Telephone Operator PM SHIFT (3pm-11pm) Full-Time

Marriott North Charleston • North Charleston, SC

12d • Onsite

About The Position

Auro Hotels is seeking a Full-Time Telephone Operator for the PM shift (3pm-11pm). This role requires the ability to manage stressful situations and work long, varied hours as business conditions demand. The Telephone Operator will be responsible for answering inquiries, offering suggestions, and providing descriptions pertaining to the property. They will also verify arrival and departure times, service times, and arrange for other services requested by guests. Maintaining a professional commitment to ethics, standards, and hotel directives is crucial. The role involves providing routes and time schedules, requiring fluent use of the Internet for obtaining information and having maps available. A key aspect of this position is providing positive service to all guests, demonstrating courtesy, sincerity, and enthusiasm, and carrying out guest requests using proper detailed procedures. All duties must be performed in a safe manner, and the operator must monitor the actions of others. Attendance at scheduled meetings is required, along with the ability to organize oneself, one's work, and the efforts of others, while being attentive to detail. Auro Hotels is an Equal Employment Opportunity and E-Verify Employer, and all applicants are subject to background and substance abuse screening prior to any offer of employment.

Requirements

• Ability to manage stressful situations
• Ability to work long and varied hours as business conditions demand
• Fluent use of the Internet for obtaining information
• Have maps available
• Demonstrate courtesy, sincerity, and enthusiasm
• Carry out guest requests using proper detailed procedures
• Perform all duties in a safe manner and monitor those actions of others
• Attend meetings as scheduled
• Organize oneself, one’s work and the efforts of others
• Be attentive to detail
• Subject to background and substance abuse screening

Responsibilities

• Answer inquiries, offer suggestions, and provide description pertaining to the property.
• Verify arrival and departure times, service times, and arrange for other services requested by guests, if directed.
• Maintain a professional commitment to ethics, standards and hotel directives.
• Provide routes and time schedules. Must have fluent use of the Internet for obtaining information and have maps available.
• Provide positive service to all guests at the hotel including courtesy, sincerity and enthusiasm.
• Carry out guest requests using proper detailed procedures.
• Perform all duties in a safe manner and monitor those actions of others.
• Attend meetings as scheduled.
• Organize oneself, one’s work and the efforts of others and be attentive to detail.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed