Telephone Operator (Night/Day)

UPMC•Harrisburg, PA

6d•Onsite

About The Position

UPMC is hiring a Full-Time, Telephone Operator to support the office in Harrisburg. This call center is busy as it receives a high volume of emergency calls daily. The ideal candidate would be able to work in a high stress environment, staying calm and professional throughout calls while maintaining a positive attitude. Ability to multi-task while answering phones is a must. The shift is scheduled between 10:30pm-3:30pm (Night/Day). Must be available for both nights and days to be considered for this position. Working every other holiday and weekend is required. Excellent benefits, a pleasant work environment, and a friendly team are just a few of our perks.

Requirements

High school graduate or equivalent.
1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
Must be able to work all shifts, 7 days a week.
Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
Act 34

Nice To Haves

Ability to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.
Ability to multi-task while answering phones.

Responsibilities

May train new operators.
May be required to do system data entry on request.
Provide service to multiple answering service clients utilizing individualized protocols.
Process appropriate emergency code or STAT page.
Initiate voice pages when required.
Provide Physician on call information to requesting individuals.
Use required phrasing at all times when answering telephone calls.
Provide dialing instructions to patients when requested.
Answer multiple lines while maintaining good customer service.
Determine callers requirements (extension desired, information requested, etc.) and transfer call.
Provide status report on any page in progress to the individual requesting the page.