Telephone Operator

Montefiore Health System•New York, NY

1d•Onsite

About The Position

Operates the medical center switchboard and responds to internal and external calls, paging inquiry, codes and/or overhead paging requests. Performs general clerical duties including and not limited to faxing, copying, scanning, filing and documenting information as needed. Assistance in working with telecommunication devices (phones, cell phones and pagers- swaps and activations) is required.

Requirements

High School Diploma or GED Required
General office equipment includes telephone, fax, copier, and scanner.
Outlook, Word, Excel, Windows, Internet browsing needed for computer skill set.
Working knowledge of basic smart phones and pagers.
OHS Fit Test Required
OHS Annual Assessment Required

Nice To Haves

At least three years of Telecommunications preferred.

Responsibilities

Responds to directory assistance by locating appropriate numbers and provides direct numbers/or transfer the call when required
Provides callers with directory and general Medical Center information and/or instructions on telecommunication system usage- i.e. paging, office and fax numbers, addresses.
Assist callers in determining correct departments on a timely basis.
Update telephone directory as necessary in order to maintain a complete and accurate listing.
Notifies supervisor of changes in directory in a timely manner.
Operates all stations including fax, voice/digital pagers. Main console efficiently in accordance with departmental procedures. Notifies supervisor of malfunctions on a timely basis.
Provides immediate response to and processes emergency calls promptly. Monitors alarms for hospital and transmitters.
Responds immediately to emergency lines and all major alarms. Obtain all needed emergency information quickly and calmly. Transmitters to be checked weekly.
Batteries are readably available for distribution. Notifies supervisor of when supply on batteries is low so an order can be placed just in time.
Maintains the confidentiality of all physician, patient and other Medical Center related information.
In accordance with risk management & legal affairs guidelines. Remains current with hospital changes: (i.e. CIS confidentiality statements). Maintains HIPPA compliance at all times.
Communicates in a timely and clearly manner.
Upkeep of telecommunications guidebook.
Attends education, in-service, and other meetings mandated by supervisor.
Submits report if requested, and/or certificate of completion.
Read emails daily
Respond in a timely manner
Responsible for documenting co-worker call out.
Record in the log book
Use the seniority list to call for coverage
Maintain a log of all pages.
Legible and filled out accurately.