Telephone Operator Sr.

The US Oncology Network • Knoxville, TN

3d • Onsite

About The Position

We can’t do it without YOU! Do you want to apply your experience, skills and education in a way that makes a meaningful and lasting difference in the lives of our patients and their families? At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. Our 300+ employees make up the teams at our 17 different East Tennessee locations! As a Switchboard Operator, you will assist patients and other callers by answering question and/or getting them in touch with the necessary person in a timely manner.

Requirements

• High school diploma or equivalent required.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel, etc.) is a must.
• Must live in the Knoxville area or be in the process of relocating.
• At least one year of prior experience in a similar medical clinic position.

Nice To Haves

• An associate’s degree in a business-related field would be even better!

Responsibilities

• Provide the highest quality of customer service to each person who calls into our clinic.
• Answer all incoming calls and connect callers with the correct extension in a courteous and efficient manner.
• Provide red carpet customer service through your willingness to ask appropriate questions to assess needs and provide all necessary information.
• Direct callers immediately to clinical staff as necessary.
• Learn the "ins and outs" of our practice to be a valuable resource to all callers.
• Perform multiple functions of your position using knowledge of our multi-line phone system and other medical office technology.
• Jump in and help out with any additional tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED