Telephone Nurse Triage
About The Position
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA Job Family Nursing: Nursing provides patient care, promotes health, prevents illness and supports positive patient care outcomes through comprehensive care and patient advocacy. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Requirements
- Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah.
- Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.
- Intermediate understanding of anatomy, physiology, pathophysiology, common medications, labs, and diagnostics relevant to virtual practice.
- Understands virtual care principles, regulations, scope of practice, and state licensure variations.
Nice To Haves
- Additional license requirements as determined by the hiring department.
Responsibilities
- Provides remote assessment, basic triage, education, and care coordination via phone, video, messaging, and other virtual platforms.
- Uses foundational RN critical thinking to assess symptoms without in-person visualization, identify red flags, recognize subtle changes in patient-reported symptoms, and direct patients to the appropriate level of care per evidence-based protocols.
- Follows escalation pathways for urgent/emergent symptoms and escalates to senior staff/providers as appropriate.
- Accurately completes routine virtual tasks (symptom assessment, medication reconciliation, message triage, lab results, remote device setup/troubleshooting).
- Navigates EHR and virtual platforms proficiently.
- Documents accurately and maintains privacy/security standards.
- Demonstrates basic troubleshooting for common patient tech issues and supports patients in resolving them.
- Engages in orientation, training, and team-based learning activities to support growth and integration into the clinic team.
- Applies chronic disease management and ambulatory workflows remotely.
- Uses established procedures, protocols, workflows, documentation standards, and digital tools to support safe decision-making for routine virtual care concerns.
- Follows HIPAA guidelines for remote work. Maintains privacy/confidentiality.
- Recognizes knowledge limits and seeks clarification, feedback, and guidance in complex situations while working under direct or indirect virtual supervision, with increasing autonomy as experience grows.
- Takes accountability for assigned tasks and contributes to a safe, compliant, virtual care environment.
- Communicates clearly, compassionately, and professionally with patients, providers, and team members.
- Provides accurate patient education tailored to virtual care.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
