Telephone Interviewer
Velocitii•Medina, SC
•$16 - $18•Remote
About The Position
Velocitii is hiring Remote Telephone Interviewers for a contract assignment running from 9/21/2026-1/31/2027. In this role, you'll conduct telephone interviews with insurance applicants, gather detailed information, and play an important part in the underwriting process. This is a temporary contract position, with the potential to be considered for a regular full-time position at the completion of the contract based on business needs and performance.
Requirements
- 6+ months in a call-center experience
- 1+ year of customer service experience
- Strong verbal, written, and active listening skills
- Organizational and time management skills
- Critical thinking and problem-solving abilities
- Strong attention to detail and accuracy
- Ability to navigate multiple computer systems
- Experience in a virtual desktop environment
- Distraction-free remote workspace
- High school diploma or GED
Nice To Haves
- Experience conducting interviews or gathering information over the phone
- Insurance, underwriting support, healthcare, medical, or financial services experience
- Experience working in a productivity-driven environment
- Prior remote work experience
Responsibilities
- Answer inbound calls and conduct telephone interviews with medical insurance applicants
- Make outbound calls to applicants when additional information is needed
- Apply critical-thinking and analytical skills to gather complete and accurate information
- Communicate professionally through phone conversations and written correspondence
- Navigate multiple computer applications while efficiently documenting interview details
- Maintain confidentiality and handle sensitive information with professionalism
- Meet productivity and quality expectations in a fast-paced environment
- Assist with pre-screen calls after demonstrating proficiency in telephone interviews
- Collaborate with teammates and leadership to support departmental success
- End your day knowing you've helped ensure accurate and efficient processing of insurance applications
Benefits
- Paid training provided
- Contract completion bonus available
- Company-provided equipment
- Remote work
- Supportive culture
- Opportunity for future employment
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
