Telephone Dispatch Operator

LCMC Health•Covington, LA

11d•Onsite

About The Position

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary. Lakeview Hospital, the center of LCMC Health’s extraordinary community of care on the Northshore, provides the only Level II trauma center in St. Tammany Parish. Along with our signature healthcare and wellness services, we continuously adopt the latest treatments, technologies, and medical innovations to better serve our patients. Learn more about Lakeview Hospital and our nationally recognized standards of excellence for heart, stroke, orthopedic, and women’s care.

Requirements

High School Diploma/GED or equivalent OR applicable years of experience will be considered in lieu of education.
Must have effective communication skills and must be able to multi-task in a fast-paced environment.
Must be able to handle emergency calls in a professional and calm demeanor.
Flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs, and holidays.

Nice To Haves

6 (six) months of experience working with PBX, call center, and/or customer service, preferably in a healthcare setting.

Responsibilities

Answers incoming and outgoing calls using the proper customer service standards.
Monitors, responds to all emergency alarms located and/or received in the department.
Utilizes overhead paging for hospital business and operates all peripheral equipment.
Processes incoming calls for hospital information basis different codes for emergencies.
Handles calls, staff and patients/guests during an emergency situation.
Processes calls for service of hospital issued pagers, requests for new pagers and replacement pagers.
Maintains beeper list and beep personnel according to type of pager.
Notifies the appropriate personnel when an alarm triggers.
Operates switch keys to make connections and relay calls on switchboard equipment.
Knows and follows all Health and Safety policies.
Identifies equipment that requires repairs and requests and follows up on repairs.
Completes incident/accident reports according to organizational policy and maintains accurate documentation.