Telephone Dispatch Operator

LCMC Health•New Orleans, LA

6d•Onsite

About The Position

LCMC Health is seeking a Telephone Dispatch Operator to join their team. This role is responsible for processing incoming and outgoing communications, monitoring and responding to emergency alarms, utilizing overhead paging, and operating peripheral equipment. The operator will learn departmental policies and procedures related to alarms and emergency codes, handle calls during emergencies, and manage hospital-issued pagers. Maintaining the safety of visitors and staff by following health and safety policies, identifying equipment needing repair, and completing incident/accident reports are also key responsibilities. LCMC Health emphasizes a culture of wellness, inclusion, and making an authentic impact in the New Orleans community.

Requirements

High School Diploma/GED or equivalent OR applicable years of experience will be considered in lieu of education.
Must have effective communication skills.
Must be able to multi-task in a fast-paced environment.
Must be able to handle emergency calls in a professional and calm demeanor.
Flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs, and holidays.

Nice To Haves

6 (six) months of experience working with PBX, call center, and/or customer service, preferably in a healthcare setting.

Responsibilities

Answers incoming and outgoing calls using proper customer service standards.
Monitors and responds to all emergency alarms.
Utilizes overhead paging for hospital business and operates peripheral equipment.
Processes incoming calls for hospital information based on different codes for emergencies.
Handles calls, staff, and patients/guests during an emergency situation.
Processes calls for service of hospital-issued pagers, requests for new pagers, and replacement pagers.
Maintains beeper list and beeps personnel according to pager type.
Learns different panels and alarms and their functions.
Notifies appropriate personnel when an alarm triggers.
Operates switch keys to make connections and relay calls on switchboard equipment.
Follows all Health and Safety policies.
Identifies equipment that requires repairs and requests/follows up on repairs.
Completes incident/accident reports according to organizational policy and maintains accurate documentation.