Telephone Customer Service Representative

Bismarck Motor Company•Bismarck, ND

7d•Onsite

About The Position

As a Telephone Customer Service Representative, your responsibilities will include generating and overseeing appointments for sales and service prospects from incoming phone call leads. You will respond to inbound phone call inquiries to develop customer trust and generate customer visits to our dealership. Following up with customers to ensure satisfaction and produce referrals is also a key part of this role. The Representative interacts daily with Sales Managers, Sales Associates, Service Advisors, staff members, and customers. Telephone performance and accountability for call volume are key.

Requirements

Teamwork approach and positive can do attitude
Outstanding Communication Skills
Professional appearance and work ethic
Successful completion of pre-employment assessment, criminal background check and drug testing.
Comfortable speaking on the phone to customers and answering a high volume of calls.

Nice To Haves

Prior Call center/sales experience preferred but not required.

Responsibilities

Generating and overseeing appointments for sales and service prospects from incoming phone call leads.
Responding to inbound phone call inquiries to develop customer trust and generate customer visits to the dealership.
Following up with customers to ensure satisfaction and produce referrals.
Interacting daily with Sales Managers, Sales Associates, Service Advisors, staff members, and customers.
Maintaining telephone performance and accountability for call volume.