Contact Center - Telephone Consultant

Mission Fed•San Diego, CA

3d•$22 - $28•Onsite

About The Position

Are you passionate about helping people, solving problems, and delivering exceptional service—one conversation at a time? Join our high‑performing Contact Center team as a Telephone Consultant, where you’ll be the first voice our members hear and a trusted advocate for their financial needs. This is a fast‑paced, multi‑skill inbound role perfect for someone who thrives on connecting with others, building relationships, and making a real impact every day.

Requirements

A High School Diploma or GED (required)
TC I: A minimum of six months of customer service experience is required.
TC II: A minimum of one year of customer service experience is required.
TC III: A minimum of three years of customer service experience is required.

Nice To Haves

Call center experience, including experience with a financial institution or similar industry, is preferred.

Responsibilities

Serving as the first point of contact, handling inbound calls with professionalism, empathy, and confidence
Resolving member inquiries and transactions accurately and efficiently—right on the call
Processing routine account transactions such as deposits, withdrawals, loan payments, transfers, official checks, and opening certificates of deposit
Supporting multiple call queues (Account Information + at least one additional skill area such as Loan Inquiry, Card Information, or Technical Assistance)
Identifying opportunities to cross‑sell products that truly meet member needs
Consistently achieving monthly goals for member experience, quality, efficiency, and schedule adherence
Protecting member and company assets by following all security, authorization, and compliance standards
Actively participating in team meetings, sales programs, contests, and department initiatives