Telephone Claims Adjuster

Allstate • Ontario Ng, NY

24d • $21 - $50 • Hybrid

About The Position

Responsible for investigating and confirming the facts of loss for advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority. Candidates local to our office in Ontario, California will start and train in-office. Hybrid/remote options available within 6-12 months. Every claim presents a new challenge. This role is ideal for someone who enjoys problem-solving, analyzing information, and making confident decisions while supporting customers and internal partners.

Requirements

• As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
• By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Nice To Haves

• Case Management
• Claims Administration
• Claims Resolution
• Claims Review
• Insurance Claims Investigations

Responsibilities

• Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler, etc.)
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic to moderate injury claims
• Handles investigation regarding all aspects of advanced auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority
• Recognizes and identifies body parts of a vehicle and understanding other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle
• Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for eligible remote employees.
• Dedicated, private workspace free from distractions, along with appropriate desk and seating (for remote work).
• Reliable internet with minimum speeds of 50 MB download and 5 MB upload (for remote work).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed