Telephone Banker - Call Center -East Providence - 2nd Shift (Evergreen)
About The Position
At Bank of America, the Telephone Banker helps clients connect with the breadth of the bank’s solutions to support their financial goals. The role balances service requests and sales opportunities, provides subject matter expertise on financial solutions, asks questions to understand clients’ life and financial goals, and matches clients with appropriate products and services. The position is based at the East Providence Call Center and is scheduled Tuesday through Saturday, 12:00 p.m. to 9:00 p.m., for 40 hours per week. Bank of America emphasizes responsible growth, an inclusive and supportive workplace, collaboration, engagement, and career development. This role is benefits eligible and receives a base hourly wage; it is not incentive eligible.
Requirements
- Demonstrate passion, commitment, and drive to improve clients’ financial lives.
- Commit to teamwork and flexibility to work the stated schedule, including weekends and holidays.
- Engage clients, seek to understand their needs, share options in plain language, build rapport, and handle objections.
- Be comfortable receiving ongoing performance feedback and coaching.
- Be comfortable with ongoing change and learning new technology and processes.
- Have at least intermediate computer proficiency.
- Be self-motivated and have excellent organizational skills.
- Have strong decision-making and problem-solving skills.
- High School Diploma, GED, secondary school, or equivalent.
Nice To Haves
- Experience in the banking or financial industry.
- Experience working in a call center.
- Experience in telephone sales.
Responsibilities
- Build and deepen client relationships by uncovering financial needs and recommending suitable products, services, and solutions.
- Respond to customer inquiries and concerns and create customized solutions.
- Sell and fulfill banking products, including checking and savings accounts, credit cards, Certificates of Deposit (CDs), Individual Retirement Accounts (IRAs), and loans.
- Identify client needs for licensed sales functions and make referrals to Line of Business partners.
- Quote rates, terms, and programs for banking solutions.
- Manage risk in business, product, and service transactions using available tools.
Benefits
- Benefits eligible.
- Access to paid time off.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
