Telemetry Quality Lead Night Shift

Hicuity Health•Houston, TX

About The Position

Hicuity Health is the leader in delivering expert telemedicine care in support of patients and bedside care teams in acute and critical care environments. Since our founding in 2006, Hicuity Health has pioneered provider-to-provider telemedicine, fueling success with clinical and technical innovation. Hicuity Health leverages telemedicine to address clinical needs and staffing shortages for a diverse range of clients and care venues nationwide, including health systems, hospitals, post-acute care facilities, and at-home acute care environments. For nearly two decades, Hicuity Health has delivered “Care Innovated” to its clients and patients. Across a range of services, Hicuity offers clinical, technical, and operational expertise that improves patient care and supports healthcare facilities nationwide. The Telemetry Quality Lead/ Night Shift is responsible for assessing and improving quality across the telemetry service line. The Telemetry Quality Lead/ Night Shift will also be responsible for initial and ongoing evaluations of telemetry technician’s competencies, developing and deploying a continuous education curriculum, and conducting root cause analysis/remediation for events that require investigation.

Requirements

High School Diploma
4+ years of Telemetry/Monitoring experience, or approved allied health degree
Must attend the Company’s Telemetry training; pass the competency exam; Demonstrate telemetry knowledge and competency, and pass and obtain CRAT certification or both CRAT and Certified EKG Technician (CET) within 1 month of hire.
Core working hours (7pm-3 am) weeknight business hours to include weekends, plus additional time as needed to engage with a 24/7 team and operation.
Flexibility to attend management meetings as required.
Expert understanding of cardiac rhythms and identification of life-threatening arrhythmia.
Creative operational thinker that is interested in improving the way telemetry services are delivered .
Ability to build relationships with telemetry technicians across multiple geographies, time zones and shifts.

Responsibilities

Manage technicians on shift for assigned shift.
Enforce company policies and operational procedures.
Helping maintain smooth and consistent operations when Team Leads are unavailable.
Has an expert understanding of all aspects of the telemetry service including rhythm identification and interpretation, annotation, workflows, and specific client expectations for telemetry accounts.
Developing, implementing, and managing a quality improvement program that includes: Auditing of technician performance, Initial and continuous education, Setting and assessing quality KPIs and a recurring basis, Event investigations/discoveries.
Other activities as assigned
Assessing and triaging issues and/or events to resolution across all telemetry accounts and teams.
Assessing the performance of telemetry technicians.
Assist in other operational projects
Providing guidance and support to staff across all teams.
Supporting Senior Team Lead on various telemetry initiatives as identified.