Telematics Expert Technician

TCR•New York, NY

18h•$75,000 - $85,000•Onsite

About The Position

The Telematics Expert Technician is responsible for the installation and technical support of telematics trackers across all types of equipment in North America. The role includes hands-on installation, training local personnel, and providing technical guidance to ensure seamless and qualitative telematics integration. Additionally, the Telematics Expert Technician supports other projects, workshops, and data/documentation initiatives as required (depending on the workload and the availability to travel). This position reports directly to the Fleet Maintenance Manager.

Requirements

Strong knowledge of telematics hardware, installation, integration, and independent problem resolution, including automotive electrical systems, wiring diagrams, and vehicle power architectures.
Practical skills with equipment, wiring, electronics, and automotive electrical components; comfortable working in workshops, field sites, and diverse environments worldwide.
Teach and guide local teams to perform installations independently; prepare clear documentation and instructional materials.
Analyze issues and implement actionable improvements; optimize installation procedures and workflows proactively.
Communicate technical instructions and feedback clearly; coordinate effectively with internal teams and OEMs.
Prioritize tasks, balance installations with other project support, track progress, document outcomes, and ensure follow-up.
Comfortable with frequent and/or long-term travel and adapting to varied working environments.

Responsibilities

Install and support telematics systems across a variety of equipment and locations.
Partner with OEMs to integrate telematics solutions at the factory level for new assets.
Train local teams on installation processes and develop guides, checklists, and training materials.
Provide feedback to improve installation procedures, tools, and documentation.
Troubleshoot and resolve telematics hardware and integration issues.
Travel to workshops and OEM sites to support installations and deployments (up to 75%).
Collaborate with internal teams to ensure alignment with operational and technical requirements.
Support additional workshop activities and technical projects as needed, including documentation of processes and data.