Telehealth Pharmacy Technician
About The Position
Navitus Health Solutions is seeking a Telehealth Pharmacy Technician (CPhT) to join their team. This position offers the opportunity to impact patient health daily through best-in-class interventions and patient care. Working collaboratively with pharmacists, nurses, and a supportive leadership team, the Telehealth Pharmacy Technician (CPhT) is responsible for assisting in the delivery of clinical interventions and Medication Therapy Management (MTM) services for commercial and Medicare members. The MTM program involves telephonic and/or video chat outreach to members to analyze their medication regimen. Additionally, the Telehealth CPhT will support clinical outreach through the Personalized Member Transition program, Star adherence program, and Academic Detailing programs. The role requires obtaining and verifying member information, performing interventions, and executing telephonic outreach to new and existing members and prescribers.
Requirements
- High school diploma or GED
- Valid Pharmacy technician license/certification as required by state laws
- Previous experience as a Pharmacy Technician
- Knowledge of healthcare industry practices and HIPAA regulations
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
Nice To Haves
- Experience as a member of a multi-disciplinary team is preferred
- Knowledge of applicable data privacy practices and laws is preferred
Responsibilities
- Place outbound phone calls to members to offer Medication Therapy Management (MTM) services and other commercial programs outside of traditional MTM
- Provide outreach to members, prescribers, and pharmacy providers to enhance care coordination and support the Star ratings program
- Field inbound phone calls from members to initiate MTM or other CEC services
- Conduct telephonic comprehensive medication interviews and document medications as part of the MTM Program
- Facilitate communication to clients, providers, and internal staff regarding CEC programs and program outcomes
- Maintain knowledge of regulations regarding CEC programs
- Develop a full understanding of Navitus Clients’ member experience and how the CEC contributes to improved health and wellness
- Compliance with all applicable HIPAA and CMS regulations
- Other duties as assigned
Benefits
- Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5%
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
