Telehealth Nurse

Small Door Veterinary•New York, NY

2d•$19•Remote

About The Position

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2019 and have quickly expanded across the East Coast. Small Door now operates in New York City, Boston, Washington DC, Maryland and Virginia with continued expansion plans in 2026. We are looking for a compassionate and knowledgeable Telehealth Veterinary Nurse to provide remote support to our members through chat and phone communications. The successful candidate will work closely with veterinarians, veterinary technicians, and other healthcare professionals to deliver exceptional telehealth services and support to our members. This position is remote and will report directly to Small Door’s Telehealth Manager. To ensure expanded coverage for our members, all Telehealth Nurses will have a fixed weekly schedule. Must be available to work weekends, evenings, some holidays and willing to help with overnight coverage is a plus!

Requirements

5+ years of experience as a LVT/RVT/CVT
Ability to triage; knowledge of recognizing medical emergencies and illnesses
A drive to work for a company with a startup mindset, breaking tradition
Problem-solving self-starter who can both work independently and is also a team player
Excellent communication skills and highly organized with strong attention to detail
Customer service mindset, highly empathetic and compassionate
Highly skilled at technology and online tools (G Suite, Slack, Intercom or other CRM platforms, etc.)
Must be able to work flexible/non-traditional hours including weekends and holidays
Passion and a love for animals (especially cats and dogs!)

Nice To Haves

willing to help with overnight coverage is a plus!

Responsibilities

Engage with Small Door members through text-based chat and phone to provide telehealth services and member support
Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication
Independently handle and resolve tasks, adhering to high-quality standards and deadlines
Ongoing collaboration with both virtual and in-practice team members via constant communication and monthly team meetings
Utilization of your clinical training and opportunities to give personalized care to patients virtually.
Maintaining accurate medical records and communication documentation
Master internal systems and tools to consistently deliver exceptional care to members while meeting quality and productivity goals
Maintain deep knowledge and familiarity with Small Door's memberships, services, and perks
Lead, model, and exemplify Small Door experience standards