Telehealth Medical Assistant - Chico

Executive Mental Health•Chico, CA

6d•Onsite

About The Position

Executive Mental Health's Telehealth service has been providing remote assessment and treatment for cognitive, behavioral, and emotional conditions since 2020, allowing patients to receive care without leaving their homes or care facilities. The Telehealth Medical Assistant acts as a 'Telehealth Concierge,' ensuring patients receive quality care from clinicians while adhering to safety measures. This role involves coordinating visits, transporting Telehealth equipment between rooms, and serving as a warm interface before therapy sessions. The Telehealth Medical Assistant collaborates with EMH clinicians, liaisons, and facility staff to build rapport, identify potential patients, and ensure smooth service delivery.

Requirements

Must be able to drive to facilities for in-person visits.
Experienced in infection control and PPE.
Must pass a background check.
Must undergo weekly/monthly COVID-19 testing.
Must have active cellular service for communication.
Must be able to lift a minimum of 35 lbs.
Must adhere to HIPAA Compliance Privacy Regulations.

Nice To Haves

General knowledge of WIFI and internet connectivity for technology troubleshooting.

Responsibilities

Visit assigned skilled nursing facilities for daily work assignments.
Transport Telehealth equipment from patient to patient at partner skilled nursing facilities.
Assist clinical staff by discussing Telehealth services with new patients.
Coordinate care with both clinical staff and facility staff.
Provide and gather patient’s medical documentation as instructed by clinical staff.
Manage daily preparation checklist for equipment care (sanitization, recharging, storage).
Work closely with and provide follow-up with facility staff members.
Develop a working knowledge of the Telehealth web application (Doxy).
File clinical documentation as directed by facility staff.
Provide technology troubleshooting for general knowledge of WIFI and internet connectivity.
Be able to lift a minimum of 35 lbs.
Adhere to all standards found within HIPAA Compliance Privacy Regulations.