TeleHealth Hearing Care Provider - Colorado
About The Position
WSA is a global leader in the hearing aid industry, and HearUSA, part of the WSA group, is dedicated to reframing hearing care. HearUSA aims to set the highest standard in modern hearing health by providing exceptional care, knowledge, and experience to individuals through its extensive network of independent Hearing Care Professionals and centers across the U.S. This is a hybrid role that involves innovative approaches to client care, with an expectation of 90% remote work using the HearAssist environment and 10% in local and surrounding Centers. Multi-State licensure is preferred. The role requires performing HearAssist hearing evaluations, hearing aid selections, and remote fittings, adhering to best practices and maintaining a high NPS score. Responsibilities include routine follow-ups, ear impression taking, earmold modification, and recommending accessories. The provider will remotely program, ship, and adjust hearing aids within their licensed states, and maintain hearing aid stock to achieve an 80% same-day fit/trial rate. Compliance with all State license laws, FDA guidelines, WSA policies, and HearUSA Quality Practice Guidelines (QPG) is mandatory, operating in a HIPAA-compliant manner with proper documentation. The role involves partnering with leadership to grow center revenue, engaging in continued professional development, and generating leads through outbound calling and community outreach. The company culture emphasizes collaboration, pioneering solutions, and a passion for impact.
Requirements
- Experience in a client-centric, Audiology or Hearing Aid Specialist role
- Ability to pay close attention to detail with a high degree of accuracy.
- Basic or advanced written communication skills.
- Experience with customer service and grievance resolution.
- Ability to communicate detailed or technical information clearly, accurately and concisely.
- Ability to work quickly, accurately and independently in a fast paced environment.
- Expectation to have applications to Multi-State Licensing prior to start date.
- 1-5 years of experience preferred
- Active state license in Audiology and/or hearing aid dispensing. Gaining Multi-State Licensure required.
Nice To Haves
- Multi-State licensure is preferred.
Responsibilities
- Perform HearAssist hearing evaluation, hearing aid selection and remote fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care. Meets minimum NPS score of 75.
- Perform routine follow-ups, clean and checks and hearing aid repairs. Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories.
- Utilizes hearing aid stock for hearing aid instruments while being able to remotely program, ship and adjust hearing aids for clients within the State(s) of licensure that the Hearing Care Professional is practicing in remotely.
- Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the ‘wow’ moment. Maintain hearing aid stock to achieve 80% same day fit/trial rate, promoting better hearing today.
- Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG). Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.
- Partner with the HearAssist leadership team, District Manager, and field teams to grow your Center's revenue and change more lives.
- Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology.
- Generates own leads through outbound calling. Builds local community to generate service demand and support marketing campaigns. Successfully completes one community outreach and/or physician marketing per quarter.
- Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.
Benefits
- Comprehensive Benefits Package
- Paid Holidays & PTO Policy
- 401k Matching Program
- Tuition Reimbursement
- Employee, Family & Friends Hearing Aid Discount Program
- Service Days & Diversity, Equity & Inclusion Initiatives
- Monthly Commissions
- CEUs & State Licensure Renewals for HCPs
- Defined Career Paths
- Sponsorship & Preceptor Opportunities
- President’s Club Incentives
- Employee Referral Program
- Continuing education, LinkedIn Learning & licensing reimbursement
- Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager
- Paid externships and a Hearing Instrument Specialist Trainee program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
