Part-Time Temporary Telehealth Aide

PsychoGeriatric Services • Erie, PA

3d • Onsite

About The Position

As a Telehealth Aide, you play an important role in making mental healthcare accessible to patients by helping bridge the gap between our remote clinicians, facility teams, and the residents we serve. You will provide on-site support that allows our clinicians to deliver effective virtual mental healthcare to patients in long-term care settings. You will facilitate telehealth appointments, assist patients throughout their sessions, and serve as an on-site connection between PGS providers and facility staff.

Requirements

• High school diploma or equivalent
• Valid driver’s license and reliable transportation
• Ability and willingness to travel between assigned facilities, including servicing multiple facilities in the same day
• Monday–Friday availability during normal business hours
• Comfortable setting up and operating computers, cameras, and other telehealth equipment
• Ability to troubleshoot basic technology and software issues
• Strong communication skills and ability to interact professionally and compassionately with patients, clinicians, and facility staff
• Ability to work independently in long-term care facility settings
• Ability to perform the physical requirements of the position, including sitting, standing, bending, stooping, and stretching, with or without reasonable accommodation
• Values-driven and eager to grow with a team committed to doing the right thing, always

Nice To Haves

• Healthcare, administrative, or technical support experience preferred

Responsibilities

• Set up and operate telehealth equipment, including computers, cameras, and other devices
• Ensure telehealth equipment is functioning properly before and during appointments
• Assist patients with connecting to telehealth sessions and provide guidance and reassurance throughout the process
• Serve as the on-site liaison between telehealth providers and facility staff
• Troubleshoot basic technical issues involving telehealth equipment and software and escalate unresolved issues when necessary
• Travel to assigned long-term care facilities to support scheduled patient appointments
• Commute between and service patients at multiple facilities per day, as scheduling and patient needs require
• Maintain professional, timely communication with PGS providers, facility staff, and the Regional Liaison

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED