Part-Time Temporary Telehealth Aide

PsychoGeriatric Services • Silver Spring, MD

11d • Hybrid

About The Position

As a Telehealth Aide at PGS, you will provide on-site support that allows our clinicians to deliver effective virtual mental healthcare to patients in long-term care settings. You will facilitate telehealth appointments, assist patients throughout their sessions, and serve as an on-site connection between PGS providers and facility staff.

PsychoGeriatric Services (PGS) is on a mission to expand access to quality mental healthcare by partnering with long-term care facilities to serve and support one of the most vulnerable populations—our seniors. We are a team of grounded, forward-thinking clinicians and professionals who work collaboratively in a dynamic environment that values empathy, transparency, and a healthy work-life balance.

Requirements

• High school diploma or equivalent
• Valid driver’s license and reliable transportation
• Ability and willingness to travel between assigned facilities, including servicing multiple facilities in the same day
• Monday–Friday availability during normal business hours
• Comfortable setting up and operating computers, cameras, and other telehealth equipment
• Ability to troubleshoot basic technology and software issues
• Strong communication skills and ability to interact professionally and compassionately with patients, clinicians, and facility staff
• Ability to work independently in long-term care facility settings
• Ability to perform the physical requirements of the position, including sitting, standing, bending, stooping, and stretching, with or without reasonable accommodation
• Values-driven and eager to grow with a team committed to doing the right thing, always

Nice To Haves

• Healthcare, administrative, or technical support experience preferred

Responsibilities

• Set up and operate telehealth equipment, including computers, cameras, and other devices
• Ensure telehealth equipment is functioning properly before and during appointments
• Assist patients with connecting to telehealth sessions and provide guidance and reassurance throughout the process
• Serve as the on-site liaison between telehealth providers and facility staff
• Troubleshoot basic technical issues involving telehealth equipment and software and escalate unresolved issues when necessary
• Travel to assigned long-term care facilities to support scheduled patient appointments
• Commute between and service patients at multiple facilities per day, as scheduling and patient needs require
• Maintain professional, timely communication with PGS providers, facility staff, and the Regional Liaison

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED