TELECOMMUNICATOR

City of Greer•Greer, SC

5d•Onsite

About The Position

The City of Greer is currently accepting applications for a Telecommunicator in our Police Department. This role involves answering 911 and other emergency and non-emergency lines, ascertaining and disseminating the type of assistance needed, and prioritizing calls. The Telecommunicator dispatches units via telephone or radio, monitors multiple radios and computer screens, and prepares various reports and records. They refer to policy and procedure manuals, computer manuals, codes, laws, and regulations. The position requires the ability to remain calm under pressure, possess strong communication skills, be decisive, and multitask in a fast-paced environment. Additional duties include performing general administrative tasks, participating in required training and continuing education, assisting other staff, staying current on departmental policies, maintaining equipment, and ensuring professionalism and excellent customer service.

Requirements

High School diploma or GED.
Must be able to successfully complete the E911 training class and become certified by the National Crime Information Center, Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) and Priority Police Dispatch within the first year of employment.
Must be able to work 12-hour shifts
Must remain calm under pressure, possess strong communication skills, be decisive and have the ability to multi-task in a fast-paced environment.

Responsibilities

Answers 911 telephone lines, other emergency lines, and non-emergency lines in order to ascertain, record, and disseminate the type of assistance needed, the location, the urgency of the call, etc.; prioritizes calls and directs calls to appropriate units via telephone or radio.
Dispatches or transfers calls to fire department, police department, public services department, or appropriate agencies.
Monitors multiple radios, computer screens and other telecommunications equipment.
Prepares and utilizes a variety of reports and records such as NCIC entry, pay sheet, telephone logs, evaluation forms, location reports, memorandums, fire reports, wrecker logs, driver history, work orders, etc.
Refers to policy and procedure manuals, computer manuals, codes/laws/regulations, publications, and reference texts, etc.
Utilizes various types of equipment and machinery such as computer, CAD system, telephone, NCIC terminal, printer, copier, walkie-talkie, etc.
Acknowledges and responds to all routine and emergency police and fire radio traffic.
Documents all incoming information as required by individual calls for service.
Prepares and/or processes various records and reports such as criminal history request, driver’s license search, daily/monthly statistics, calls for service (police), and calls for service (fire/medical).
Refers to the Department of Motor Vehicles replies, NCIC/SLED replies, mapping program, NCIC manual, logs/manuals/telephone directories, policy and procedure manuals, codes/laws/regulations, publications, and reference texts, etc.
Performs general administrative tasks as required, including preparing reports and correspondence, entering and retrieving computer data, filing records, and answering phones.
Participates in required training and continuing education to obtain and maintain certifications and stay current on changes in codes and ordinances.
Assists other officers and staff when workload, emergencies, or special assignments require.
Stays current on departmental policies, procedures, and processes.
Completes work accurately, safely, and efficiently; maintains assigned equipment in good working condition.
Maintains a clean, safe, and organized work area.
Identifies and reports suggested improvements or areas of concern to the Supervisor.
Ensures professionalism and excellent customer service in all interactions while representing the City of Greer.
Demonstrates strong ethical conduct, integrity, and accountability with coworkers, customers, and the community.
Supports a culture of results, communication, and professional collaboration within the department and across the organization.
Represents the department at community events or meetings when requested by the Supervisor.
Adheres to the Employee Handbook and all applicable policies and procedures.
Maintains regular, reliable attendance.
Performs other duties as assigned.