Telecommunications Technician

Charleston County Government • Sc 29405, SC

2d • Onsite

About The Position

This position is responsible for providing comprehensive telecommunications, Audio/Video (A/V), cellular systems, and networking support for in-house County assets. The role involves installation, maintenance, troubleshooting, and facility planning, ensuring a high degree of responsive service to County facilities and personnel.

Requirements

• High school diploma (or GED) supplemented with four (4) or more years of demonstrable experience in VoIP telecommunications, Audio/Video, and Computer networking.
• Must have a valid driver’s license with the ability to obtain a South Carolina license upon acceptance of the position.
• Proficiency with Enterprise phone systems , including Cloud-based PBX solutions like GoTo Connect and Mitel/ShoreTel VoIP.
• Comprehensive knowledge of cellular phones and devices , including smartphones and cellular routers (e.g., Cradlepoints).
• Understanding of cellular frequency and carrier bands .
• Working experience and knowledge of AT&T, Segra, and other ISP/local carriers .
• Computer literacy in telecommunications and network assets is essential.
• Comprehensive knowledge of cabling infrastructure , including terminating, testing, and troubleshooting CAT5E/6 and/or Fiber.
• Familiarity with National Electric Codes and telecommunications standards.
• Must be capable of reading and comprehending facility drawings/prints, diagrams, and communication schematics.
• Ability to apply appropriate communications software and equipment to achieve user satisfaction.
• Must have the physical ability to pull cabling and access confined spaces (within applicable OSHA safety standards).

Nice To Haves

• An Associate's Degree is preferred.
• Enterprise networking experience is desired.
• Experience with Audio/Video equipment like Qsys, Crestron, Barco, and other A/V controls.

Responsibilities

• Provide responsive service to County facilities and personnel, assisting with in-house and Cloud-based system maintenance.
• Perform preventative maintenance on telecommunications assets to ensure consistent system functionality with available technology and user requirements.
• Install, upgrade, and maintain A/V systems.
• Install and maintain all desk phones, including associated applications.
• Provide comprehensive support for all County cellular devices, such as smartphones and cellular routers (e.g., Cradlepoints).
• Deliver end-user training and ongoing support for all telecommunication solutions and devices.
• Prioritize workload and efficiently manage system work orders.
• Participate in a 24/7 call rotation to service client needs after hours or on weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED