Telecommunications Technician

IntelliPro Group Inc.•Columbus, OH

2d•Hybrid

About The Position

This role involves facilitating employee training and onboarding, delivering technical instruction through various methods like lectures, hands-on activities, labs, and assessments. The technician will provide remediation and support to students to ensure learning outcomes are met. Responsibilities include consulting with other trainers, managers, and leadership, tracking and compiling data for training reports, documenting employee performance, and reviewing/testing training materials. The role also requires preparing and maintaining training facilities, staying current on data center tools and infrastructure best practices, coordinating enrollment, schedules, and equipment, developing training schedules, assessing training needs, supporting the development of new training materials, communicating training needs and resources, and coaching Associate Trainers. Travel may be required.

Requirements

Must have 6-9 years field industry experience of installation of structured cabling – preferably fiber.
Telecommunication Industry Certifications, preferably BICSI.
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
Strong interpersonal skills and communication with all levels of management.
Expert organizational skills with an advanced inquisitive mindset.
Able to multitask, prioritize, and manage time efficiently.
Excellent verbal and written communication skills.
Able to analyze problems and strategize for better solutions.
Professional appearance and demeanor.

Nice To Haves

Fiber optic installation experience.

Responsibilities

Facilitate employee training and onboarding using approved materials.
Deliver technical instruction including lecture, hands on activities, labs, and various assessments.
Provide remediation and support for students to ensure learning outcomes.
Consult with other trainers, managers, and leadership.
Track and compile collected data for accurate training reports.
Document employee performance and outcomes of training.
Review, test, and provide feedback on training materials.
Prepare and maintain training facilities including daily cleaning and setup.
Stay current on the latest data center tools and infrastructure best practices.
Coordinate and monitor enrollment, schedules, and equipment.
Develop and coordinate training schedules.
Assess training needs through surveys and interviews.
Support the conceptualization and development of new training materials.
Communicate training needs and online resources as appropriate.
Coach and develop Associate Trainers.
Travel as needed.