Telecommunications Technician

James Madison University • Harrisonburg, VA

2d • Onsite

About The Position

The Telecommunications Infrastructure Technician is responsible for the installation, maintenance, repair, testing, and documentation of telecommunications infrastructure and related systems across the university. This position performs utility locating activities in compliance with Virginia 811 requirements, interprets utility records and construction documents, and uses specialized equipment to identify and mark underground telecommunications facilities. The technician supports construction, maintenance, and damage prevention efforts by responding to locate requests, emergency calls, and field investigations while ensuring all work complies with applicable safety standards, regulations, and response requirements.

Requirements

• Valid driver's license with an acceptable driving record.
• Basic computer skills, including work order, ticket, and documentation management systems (PCR360).
• Knowledge of telecommunications cabling systems, including fiber optic, Category 5e, Category 6, and Category 6A cabling.
• Understanding of telecommunications color codes, cable identification, termination and testing procedures.
• Ability to learn technical systems and work independently with minimal supervision.
• Strong attention to detail and accurate documentation.
• Effective verbal and written communication skills with the ability to interact professionally with supervisors, coworkers, contractors, and customers.
• Strong customer service and interpersonal skills, with the ability to maintain positive working relationships in a team-oriented environment.
• Ability to follow verbal instructions, written procedures, safety requirements, and technical specifications.
• Demonstrated problem-solving skills.

Responsibilities

• Install, troubleshoot, test, and maintain telecommunications cabling and equipment.
• Accurately document completed work.
• Ensure proper labeling of cables and infrastructure components.
• Represent James Madison University professionally when interacting with campus customers, contractors, and external partners.
• Perform utility locating activities in compliance with Virginia 811 requirements.
• Interpret utility records and construction documents.
• Use specialized equipment to identify and mark underground telecommunications facilities.
• Respond to locate requests, emergency calls, and field investigations.
• Ensure all work complies with applicable safety standards, regulations, and response requirements.
• Learn skills needed to read and interpret floor plans, utility maps, GIS data, as-built drawings, blueprints, wiring diagrams, and technical specifications to determine work requirements and facility locations.
• Install, maintain and upgrade all forms of CATV, network and telecommunications infrastructure throughout the JMU property.
• Operate hand tools, power tools, testing equipment, and utility locating equipment safely.
• Maintain a clean, organized, and code-compliant work environment.
• Work outdoors for extended periods in varying weather and environmental conditions.
• Walk long distances, work on uneven terrain, and perform physically demanding tasks including bending, kneeling, climbing, and lifting equipment weighing up to 75 pounds.
• Work safely in and around active construction sites, roadways, confined spaces, and other potentially hazardous work environments.
• Exercise sound judgment when responding to operational, maintenance, and emergency situations.
• Adhere to all university and industry quality, safety standards, and regulations, including OSHA guidelines and site-specific protocols, to maintain a safe work environment.
• Ensure all workspace and installations are clean, organized, aesthetically pleasing, and compliant with all relevant codes and safety requirements.

Benefits

• Tuition Waiver Program for undergraduate and graduate level courses taken at JMU.
• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
• Variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks: The university is granted 12 holidays a year.
• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed