Telecommunications Technician III

Beacon Technologies • Milwaukee, WI

14h

About The Position

This role requires an experienced Enterprise voice and unified communications technician or analyst. Responsibilities include managing moves, adds, changes, and user provisioning across multiple UC platforms. The technician will also be responsible for phone number inventory and lifecycle management, ticket queue ownership and incident response, telecom expense management and carrier coordination, and E911 administration and records management. Additionally, the role involves providing user training and adoption support, with an emphasis on the ability to learn new technologies, specifically Microsoft Teams Voice. Strong communication skills are essential, including the ability to read, write, and comprehend instructions, reports, and correspondence, as well as effectively exchange information, explain, gather information, answer queries, and persuade or recommend courses of action with internal and external contacts. The ability to document training materials for end-users is also important. Decision-making in this role involves evaluating information and may require developing or applying alternative precedents. Decisions can affect multiple departments or units, requiring substantial analysis and weighing of factors. The technician must understand and follow instructions, execute decisions within policy limits, and interpret/adapt established practices using independent judgment for situations not clearly defined.

Requirements

• Experience as an Enterprise voice and unified communications technician or analyst.
• 3-5 years of experience.
• Read, write and comprehend simple instructions, reports, short correspondence and memos.
• Exchange of information with internal/external contacts.
• Explain and gather information, answer queries, or provide assistance to internal, or external contacts.
• Persuade, confirm, or recommend course of action with internal and/or external contacts.
• Understand and follow instructions.
• Execute decisions within limits of standard policy and procedures.
• Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined.

Nice To Haves

• Ability to learn new technologies namely Microsoft Teams Voice.

Responsibilities

• Moves, adds, changes, and user provisioning across multiple UC platforms.
• Phone number inventory and lifecycle management.
• Ticket queue ownership and incident response.
• Telecom expense management and carrier coordination.
• E911 administration and records management.
• User training and adoption support.
• Ability to learn new technologies namely Microsoft Teams Voice.
• Document training materials that are easier to use by end users.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed