Telecommunications Specialist

Scotiabank • Toronto, ON

3d • Onsite

About The Position

The Telecommunications Billing Specialist – Mobility Services is responsible for the administration, validation, reporting, and optimization of enterprise mobility-related expenses and billing activities. The role ensures billing accuracy, financial accountability, inventory alignment, and cost optimization across corporate wireless services. The incumbent serves as a key liaison between telecommunications carriers, finance teams, business units, and mobility operations teams to manage invoices, resolve billing discrepancies, maintain inventory integrity, support chargeback processes, and deliver reporting that enables effective financial governance of mobility services. The role supports enterprise wireless environments including smartphones, tablets, mobile broadband, and associated service plans.

Requirements

• Postsecondary education in Business Administration, Finance, Accounting, Information Technology, Telecommunications, or a related discipline.
• 5–7 years of telecommunications billing, telecom expense management (TEM), mobility operations, or financial analysis experience.
• Experience managing enterprise wireless carrier billing.
• Experience working with telecom providers such as Rogers, Bell, or TELUS.
• Experience supporting chargeback and cost-allocation models.
• Understanding of enterprise wireless services, mobility platforms, and carrier billing structures.
• Knowledge of mobile devices, wireless plans, roaming services, and telecommunications inventory management.
• Familiarity with Telecom Expense Management (TEM) platforms.
• Knowledge of contract interpretation and vendor invoicing practices.
• Strong financial and data analysis capabilities.
• Advanced Microsoft Excel skills.
• Experience using Power BI or similar reporting tools.
• Ability to identify billing discrepancies and cost-saving opportunities.
• Strong attention to detail.
• Excellent problem-solving and investigative skills.
• Effective communication and stakeholder management.
• Ability to manage multiple priorities and meet strict billing deadlines.
• Strong customer service and vendor relationship management skills.

Responsibilities

• Review, validate, and process wireless carrier invoices from multiple providers.
• Ensure billing aligns with approved contracts, rate plans, service inventories, and corporate policies.
• Verify charges related to activations, upgrades, suspensions, cancellations, and device replacements.
• Identify billing anomalies, duplicate charges, overages, and unauthorized services.
• Support invoice approval and payment processes in accordance with financial controls.
• Allocate mobility expenses to the appropriate cost centers and business units.
• Perform monthly billing reconciliations and prepare chargeback reports.
• Assist with budgeting, forecasting, accruals, and spend analysis.
• Produce regular reporting on mobility spend, trends, usage, and inventory utilization.
• Support internal and external audit requirements.
• Act as primary point of contact for carrier billing issues.
• Open and manage billing disputes through resolution.
• Validate carrier credits and ensure timely application to invoices.
• Support contract compliance reviews and carrier performance monitoring.
• Participate in regular governance meetings with mobility providers.
• Reconcile carrier billing against enterprise mobility inventory records.
• Ensure all billed devices and services have an assigned owner and business purpose.
• Identify inactive, unassigned, or obsolete services for optimization.
• Support lifecycle management activities including onboarding, transfers, and decommissioning.
• Monitor wireless consumption, Roaming and spending trends.
• Recommend rate-plan optimizations and service rationalization opportunities.
• Identify unused or underutilized services for cancellation.
• Manage mobility cost-saving initiatives and vendor consolidation programs.
• Contribute to enterprise telecom expense management (TEM) initiatives.
• Ensure compliance with mobility policies, financial controls, and audit requirements.
• Maintain accurate billing documentation and supporting records.
• Manage inventory and billing audits.
• Lead in process improvement initiatives that enhance billing accuracy and operational efficiency.

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree