Telecommunications Service Assistant | 0.8 FTE

Gundersen Health System•Onalaska, WI

2d•$18•Onsite

About The Position

Emplify Health is seeking a Telecommunications Service Assistant to join their team. This role involves handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses, maintaining an empathetic, calm, and professional manner. The position utilizes software application tools to guide call handling, and may involve pager and on-call schedule administration/activation, emergent events, documentation, and clerical duties. This is a 0.8 FTE position, equating to 64 hours biweekly. The typical schedule is 2nd shift (3:00pm-11:00pm) and requires rotating weekend coverage every third weekend. Weekend shifts can be Days (between 9:00am-5:30pm) or PM times (3:00pm-11:00pm). The role requires the ability to work both Day and PM shifts. Training hours are typically Monday-Friday, 8:00am-5:00pm. The position is located on-site in Onalaska, WI at the Support Services Building. The starting pay is $17.93/hr and up, based on experience, with applicable shift differentials.

Requirements

High School Diploma or equivalency
Strong customer service skills
Excellent problem-solving abilities and attention to detail
Proficient in using computer systems and software applications
Strong communication skills, both verbal and written
Ability to multitask and prioritize tasks in a fast-paced environment

Responsibilities

Handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses.
Maintaining an empathetic, calm, and professional manner while handling calls.
Utilizing software application tools to screen calls and determine the best outcome for the caller.
Supporting various directives through call handling.
Administering and activating pager and on-call schedules.
Managing emergent events.
Performing documentation and clerical duties as part of call flows.