Telecommunications Operations Analyst - Hybrid

Cedars-Sinai • Beverly Hills, CA

14h • Hybrid

About The Position

The Telecom Analyst will help design, develop, and run operational/financial
databases associated with Telecommunications systems throughout the enterprise, including comprehensive call accounting system, cable assignment system,
inventory management (including cellular, wireless and beeper systems), work
order and trouble ticket systems. On a real-time basis, responsible for
developing customized reports in response to requests from user groups and the
development of fraud protection reports that identify possible sources of fraud
and abuse. Identifies information relevant to senior management in the
day-to-day operations of the medical center, develops customized report
summaries and assists in the creation of medical center policies. Responsible
for ensuring that charge-back information is appropriately provided to
departments and that costs are forecasted based upon identified trend reports.

Responsibilities

• Support of corporate cellular accounts and pagers.
• Works closely with the Senior Telecommunications Engineers to ensure that inventory levels are maintained appropriately, and that system demand is appropriately forecasted.
• Responsible for identifying extra costs and negotiating with suppliers to ensure that the organization meets contractual obligations in the most efficient manner.
• Works closely with vendors to identify alternative sources for services that are consistent with the organization's financial goals.
• Responsible for the assignment of telephone numbers enterprise-wide and the documentation of cable as it is added to the facility and utilized by the voice network Technicians.
• Responsible to procure, provision and support corporate cellular and paging inventory and databases, and to provide end users with support and troubleshooting of these corporate devices.
• Required to provide consultative support to senior management regarding operational needs identified through the utilization of call accounting and traffic data daily.
• Accountable for all documentation of the voice network and associated peripheral equipment, including, but not limited to Voice Mail, IVRs and CTI applications.

Benefits

• outstanding benefit package
• competitive salaries
• inclusive environment that fuels innovation and the gold standard of patient care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees