Telecommunications Oper I -7/7
About The Position
The Telecommunications Operator implements procedures for processing codes and traumas quickly and accurately. This role involves monitoring various alarm systems, answering and processing a high volume of calls, transferring callers, taking accurate messages, operating specialized computer systems/consoles, dispatching personnel via radio or paging systems, and delivering pages to physicians and other employees. The operator must be familiar with HICS and able to function during emergency situations, participate in training new employees, conduct overhead pages, and maintain flexibility in their work schedule to support the department's 24/7 operations. This position requires maintaining regular attendance and compliance with all company policies and procedures.
Requirements
- High school graduate or equivalent.
- 25 WPM Typing Speed Required
Responsibilities
- Implements procedures for processing codes and traumas quickly and accurately.
- Monitors various alarm systems in work area to quickly and efficiently notify appropriate personnel when an active alarm is received.
- Answers and processes a high volume of calls accurately and professionally.
- Transfers callers to the proper entity when appropriate.
- Takes accurate messages when providing phone coverage for Orlando Health departments.
- Operates specialized computer systems/consoles to facilitate the rapid processing of messages, work orders and service requests where appropriate.
- Dispatches appropriate personnel by radio or paging system.
- Delivers appropriate pages to physicians, on-call personnel and other Orlando Health employees as needed.
- Familiar with HICS and is able to function during emergency situations.
- Participates in training, orientation and mentoring of new employees.
- Conducts overhead pages accurately and professionally.
- Maintains flexibility in work schedule in order to meet the needs of the departments 24/7 operations.
- Maintains reasonably regular, punctual attendance consistent with Baptist Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Baptist Health policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
