Telecommunications Field Technician

Lumen Technologies•Ramsey, MN

7d•$16 - $43•Onsite

About The Position

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

Requirements

Must be able to work varying shifts and hours, including possible mandatory overtime, weekends, and holidays.
May be assigned to work out of town for varying lengths of time.
Drive a company-provided vehicle.
Requires a valid state driver's license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation (DOT) Driver Qualification Regulations, including drug and alcohol testing.
May require a Commercial Driver's License (CDL).
May climb and work at heights exceeding 18 feet (e.g., using ladders, poles, or lift trucks).
May require pole-climbing certification.
When working aloft using ladders or other equipment with weight-capacity ratings, employees must comply with Company safety policies and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, and utility holes).
May perform strenuous physical activities, including lifting and/or moving objects weighing more than 75 pounds.
May perform job duties outdoors in various weather conditions, including extreme heat, extreme cold, and inclement weather.

Responsibilities

Perform reel, continuity, and conformance testing using industry-standard equipment (e.g., OTDR and T-BERD).
Maintain, troubleshoot, and repair existing copper networks, locating and resolving faults to ensure service continuity.
Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, and networking.
Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.