NetSEA-SG Telecom Engineering Technician III
NETSEA Technologies•Lexington, KY
•Onsite
About The Position
The Telecommunications Engineering Technician III provides Tier 3 telecommunications support across the SOFSANet enterprise and associated sites. This senior-level role leads the design, analysis, and optimization of telecommunications networks, resolves complex infrastructure issues, and serves as the subject matter expert for enterprise telecommunications systems and equipment.
Requirements
- At least 6 years of previous experience performing telecommunications engineering and support duties
- In-depth knowledge of LAN/WAN networking, PBX systems, voicemail platforms, and telecommunications circuit design
- Demonstrated ability to resolve complex telecommunications issues at the Tier 3 level
- Experience supporting DoD or enterprise-scale telecommunications environments
- U.S. Citizen with Secret clearance (minimum)
- DoD 8140 DCWF requirements for Network Operations Specialist (Work Role 441) — Intermediate Qualification Level
Responsibilities
- Troubleshoot, implement, and provide Tier 3 telecommunications support across SOFSANet
- Lead design and analysis of telecommunication networks
- Create and maintain plans and drawings detailing the layout of routers, circuits, cables, switches, and other telecommunications equipment
- Provide regular maintenance and ensure telecommunication devices function properly
- Interact with contractor and Government staff, communicating complex technical issues clearly
- Provide customer support for technical requests, process data to locate possible issues, and process voicemail and calling card requests
- Configure and optimize telephone systems and services, voicemail, and PBX communication systems
- Design, maintain, and assess current and future telecommunications systems and equipment
- Detect, understand, and resolve complex network problems at the Tier 3 level
- Ensure network connectivity for end users across all enterprise sites
- Follow strict privacy regulations when reviewing telecommunication logs and accounts
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
