NetSEA-SG Telecom Engineering Technician I

NETSEA Technologies•Lexington, KY

7h•Onsite

About The Position

The Telecommunications Engineering Technician I provides Tier 1 and Tier 2 telecommunications support across the SOFSANet enterprise and associated sites. This role assists in the design and analysis of telecommunications networks, configures and maintains telecommunications systems, and ensures network connectivity for end users across the PEO SOFSA enterprise.

Requirements

At least 2 years of previous experience performing telecommunications support duties
Familiarity with LAN/WAN networking, PBX systems, voicemail platforms, and telecommunications circuit design
Ability to communicate technical information to non-technical audiences
U.S. Citizen with Secret clearance (minimum)
DoD 8140 DCWF requirements for Network Operations Specialist (Work Role 441) — Basic Qualification Level

Responsibilities

Troubleshoot, implement, and provide Tier 1 and Tier 2 telecommunications support across SOFSANet
Assist in the design and analysis of telecommunication networks
Create plans and drawings detailing the layout of routers, circuits, cables, switches, and other telecommunications equipment
Provide regular maintenance and ensure telecommunication devices function properly
Interact with contractor and Government staff, communicating technical issues in non-technical language
Provide customer support for technical requests, process data to locate possible issues, and process voicemail and calling card requests
Configure and optimize telephone systems and services, voicemail, and Private Branch Exchange (PBX) communication systems
Detect, understand, and initiate fixes for network problems
Design, maintain, and assess current and future telecommunications systems and equipment
Ensure network connectivity for end users
Follow strict privacy regulations when reviewing telecommunication logs and accounts