Telecommunications Engineer- Full Time

Connecticut Children's•Hartford, CT

1d•Onsite

About The Position

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

Requirements

Understanding of BICSI standards and best practices in a converged voice/data enterprise environment.
Willingness to work with customers of varying levels of technical expertise in a high-pressure and complex environment.
Performs 3rd level networking support.
Performs 24/7 on-call support if applicable.
Demonstrates knowledge of the population-specific differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.

Responsibilities

Maintains and upgrades Voice Mail and other electronic Voice related messaging systems.
Designs solutions for the telecommunications enterprise.
Troubleshoots and maintains wired and wireless telephony equipment, along with understanding and troubleshooting networking equipment.
Formulates new procedures and coordinates convergence software and hardware installations.
Documents engineering standards and proposals or recommendations for all convergence designs/implementations.
Maintains an inventory of equipment, supplies and spare parts.
Assists in educating end users with telephony equipment and software installations.
Understands BICSI standards and best practices in a converged voice/data enterprise environment.
Participate in the evaluation and recommendation of new technologies.
Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop.
Ensures solutions meet business objectives and establishes and maintains a high level of user trust and confidence in IT’s knowledge of and concern for users’ business needs.
Willingness to work with customers of varying levels of technical expertise in a high-pressure and complex environment.
Prepares written documentation of the need for application changes or replacements, and coordinates staff and manages project plans for their implementation.
Prepares formal change implementation plans and monitors their implementation.
May provide agreed levels of system administration and configuration.
Participates in, develops, implements, documents and validates comprehensive test plans complying with current standards, designed to produce successful and failed outcomes.
Functions as a liaison to the system users and stakeholders to translate business requirements into technical requirements, data flows and process flows.
Participates in the system selection process, including needs assessment, RFP and vendor selection.
Performs other duties as required.
Performs 3rd level networking support.
Performs 24/7 on-call support if applicable.
Demonstrates knowledge of the population-specific differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.