Telecommunications Engineer - CCaaS / TMetrics

Peraton•,

12d•$80,000 - $128,000

About The Position

Peraton is seeking an experienced Telecommunications Engineer to support the Operations and Solutions Delivery Support (OSDSS) for DHS ICE. This role involves leading complex IT and telecommunications initiatives in a mission-critical environment, requiring strong leadership, stakeholder engagement, and the ability to manage multiple priorities in a fast-paced federal setting. The OSDSS contract provides enterprise IT operations, application support, infrastructure engineering, and solutions delivery services to ICE. The Telecommunications Engineer will translate business requirements into telecommunications specifications (LAN, MAN, WAN, Voice, Video), design, order, and administer these systems. They will perform in-depth engineering analysis of telecommunications alternatives like VoIP and Cloud Hosted Solutions, and provide interface support to end users, operations personnel, and program management. The role also includes project tracking, guidance to team members, and customer reporting.

Requirements

Bachelor's degree and 5 years experience or Master's degree and 3 years experience or high school diploma/equivalent and minimum 9 years experience.
Must be a U.S. Citizen with the ability to obtain/maintain a DHS Public Trust.
Experience supporting Contact Center as a Service (CCaaS) solutions, including administration, configuration, troubleshooting, and integration with enterprise telecommunications environments.
Experience administering and supporting T-Metrics or similar call accounting, reporting, and telecommunications analytics platforms.
Must have experience and be able to independently support, administer, engineer, and troubleshoot Avaya Telecommunications Systems; hardware and applications.
Must have experience providing remote technical support to vendors and End Users for complex network & switching systems.
Must have working knowledge of Cabled and Terminated Telephone and Data Jacks; IPs; ports/port security.
Must be able to configure networks to ensure smooth transmission of data that fulfills the objective of the organization.
Must have working knowledge and capability to remotely program and prepare Avaya phone systems for site specific installations across the country.
Must have experience designing and implementation of LAN, WAN, Wireless LAN, and WWAN.
Must have experience with identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.
Excellent communication, leadership, and problem solving skills.
Ability to manage multiple priorities in a fast paced environment.

Nice To Haves

Any of the following Certifications would be an advantage: Avaya Badges, CTNS, iNARTE, IPEP, NCTI, (CCNA, CCNP, CCNE)

Responsibilities

Provide support to User Community for ICE specific Telecommunications business needs and services.
Ensure Avaya system requirements are met, including third-party software and/or hardware.
Application support for custom app groups within the ICE specific network.
Collaborated with clients and sales staff to support projects and service requests.
Provide 24/7 Production Outage Recovery Support.
Create standard operating procedures (SOP) for training dynamic workforce.
Provide end-user training remotely and in person.
Create and Maintain documentation, Reports, SOPs, Data Spreadsheets, etc.
Submit Weekly Status Reports.