Telecommunications Engineer Sr - Washington DC

Military Spouse Corporate Career Network • Washington, DC

5d • Onsite

About The Position

All Native Group is seeking a Senior-Level Telecommunications Engineer to join their team in Washington, DC. This role supports the EIS Support Team with Circuit Provisioning functions, managing domestic Voice and Data Telecommunication Circuit Provisioning Order/Implementations Services. The ideal candidate will be customer-focused, technically skilled, self-motivated, and capable of collaborating with internal groups to ensure optimal service implementations.

Requirements

• A minimum of eight (8) years’ relevant experience.
• Experience in provisioning Voice and Data Telecommunication Circuit Order/Implementations Services.
• Background in M-A-C (Move, Add and Change) day-to-day environment.
• Knowledge of Ethernet optical and electrical LAN and WAN hand-off types.
• Experience with data analysis to identify root causes to solve and mitigate issues.
• Ability to resolve complex issues.
• Meticulous attention to detail.
• Team collaborator.
• Proficiency with MS Office, especially Microsoft Excel.
• Strong organizational and time management skills.
• Excellent oral and written communications skills.
• Strong analytical and problem-solving skills.
• Ability to multitask in a high-paced environment.
• Must be a U.S. citizen.
• Must possess or be able to obtain/maintain a SECRET security clearance.

Nice To Haves

• BS in Telecommunications or Business Administration is a plus.
• Technical training in telecommunications and/or experience with provisioning telecom services.

Responsibilities

• Manage and track Telecom Service Request (TSR) circuit order and disconnect requests, including reviewing and validating circuit order requests and specifications, writing quote requests, submitting orders to Telecom Carriers, and tracking order status.
• Assist with all aspects of circuit order implementation, processing new circuit orders, MACDs, and disconnect circuit orders for Data and Voice services from various Telecom Carriers (e.g., Layer 2 Switched Ethernet, Layer 3 VPNS//MPLS Switched Ethernet, Internet (IPS), and SIP Trunks).
• Review and approve all technical specifications for circuit orders.
• Track order status and provide timely and accurate updates to customers.
• Work closely with Project Managers on large-scale Enterprise deployments to meet customer requirements.
• Collaborate with Data Network Engineers and Voice Engineers, reviewing engineering specifications.
• Utilize Telco Carrier’s online portals to process orders and obtain accurate and timely service order completion notices.
• Answer customer calls for queries regarding order status activities.
• Update internal systems with circuit and service detail information for all orders.
• Provide high-quality customer service and timely product delivery.
• Serve as the primary point of contact for internal customer expectations and telco vendor escalations to complete orders within standard intervals or better.
• Manage the lifecycle of all telco vendor circuit orders by acting as a liaison between internal customers and telco vendors.
• Develop, brief, and lead customer-requested training and briefings.

Benefits

• This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed