Telecommunications Analyst

TEKsystems•La Crosse, WI

1d•Onsite

About The Position

We are seeking an Entry-Level Telecommunications Systems Administrator to support and maintain the client's enterprise telephony environment. This role focuses on the daily administration, monitoring, and support of multiple VoIP phone systems and contact center applications, while also assisting end users and supporting telecom service requests. This is an onsite position based in the La Crosse area and includes on-call responsibilities. The ideal candidate has foundational IT experience, strong organizational skills, and an interest in building a career in telecommunications.

Requirements

1+ year of experience in IT OR a 2-year degree in IT or Telecommunications
General knowledge of IT infrastructure
Basic working knowledge of: VoIP PBX systems, Call Center platforms
Strong computer skills, including: Microsoft Word, Excel, PowerPoint, and Outlook
Ability to perform routine local and remote administration of: Phone systems, Voicemail, Contact center software, Call recording tools
Strong organizational, documentation, and time‑management skills
Ability to work independently while collaborating with a team
Onsite role (not eligible for telecommuting)
Infrequent local travel within the La Crosse area
On‑call availability required
U.S. Citizenship required

Responsibilities

Administer and support the client's telephony network, including: VoIP PBX phone systems, Contact Center applications, Voicemail systems, Call routing, tie lines, and analog lines, Call accounting and call recording software
Perform creation, removal, and changes to end-user telephone configurations
Deploy and configure desk phones and related telecom equipment
Routinely monitor telephony systems to proactively identify and address potential issues
Assist team members with system preparation, maintenance, and upgrades
Maintain documentation related to telephony systems for operational and planning purposes
Maintain the Telecom Inventory Management System for tracking equipment
Assist in creating and updating user training and reference documentation
Provide user training and guidance on proper use of telecommunications tools
Provide Level 1 support for telecom-related service request tickets
Assist end users with voice communication issues in a timely and organized manner
Handle troubleshooting requests with minimal supervision