Telecommunications Analyst

TEKsystems•La Crosse, WI

1d•Onsite

About The Position

We are seeking a Telecommunications Support Specialist to support and administer enterprise telephony systems. This role focuses on VoIP phone systems, contact center applications, and day-to-day telecom support, while working closely with internal IT teams and end users. This position sits onsite in La Crosse, WI.

Requirements

1+ year of experience working in IT, or a completed 2-year degree in IT or telecommunications
General knowledge of IT infrastructure
Basic working knowledge of VoIP PBX and call center systems
Experience supporting telephone systems, voicemail, contact center tools, and call recording software
Ability to provide organized, timely level 1 technical support with minimal supervision
Strong documentation skills and attention to detail

Responsibilities

Administer and support enterprise telephony environments, including VoIP PBX systems, contact center platforms, voicemail, call routing, tie lines, analog lines, call accounting, and call recording
Create, modify, and remove end-user phone configurations and assist with phone deployments
Monitor telephony systems to proactively identify and address potential issues
Maintain an inventory management system for tracking telecom equipment
Support telecom-related service request tickets and provide level 1 voice support
Assist with system upgrades, maintenance, and preparation alongside other team members
Create and maintain telecom documentation for operational and planning purposes
Assist with user training and develop end-user training materials related to telecom tools and systems