Telecommunications Administrator

Public Storage • Frisco, TX

2d • Hybrid

About The Position

The successful candidate will assist in the development and maintenance of Telecommunications. Use knowledge of telecommunications systems to help support, install, monitor and maintain telecommunications infrastructure. Under general supervision, design voice and data communication systems, supervise installation of these systems, and provide maintenance and service to clients after installation. Support and assists in day-to-day operations and administration telecommunications systems. Define and document user requirements, design/recommend network solutions, and coordinate their implementation. Perform activities to complete service requests and resolve problems as directed including hardware and software installations and respond to user support requests.

Telecommunications technicians work in a complex environment supporting a variety of service including Contact Center, Call Flows, IVR’s, Field and office phone system, Fire Alarms and elevator voice services.
The communications team installs and supports the infrastructure used for all types of telecommunications in support of our contact center, office service, and [property/field service, including the layer 1 fiber and copper data network cabling infrastructure, operational voice (both wired and wireless systems), elevator, alarm systems, IOT devices other systems involved in realtime communications and operations.

Requirements

• 2+ years’ experience of specialized training in electronic technology or closely related field or one year installing, testing, troubleshooting, and repairing fiber optics, copper cabling (RF, Ethernet), network and telephony installation, and BPX/ audio/video systems.
• Proven experience working as telecommunications technician.
• Sound knowledge of telecommunications systems
• The ability to interpret technical manuals and schematic designs.
• Strong problem-solving and analytical skills to identify and resolve technical issues
• Excellent communication skills to collaborate with other IT teams and business stakeholders
• Customer Focus
• Telecommunications Knowledge
• Functional and Technical skills
• Adaptability and the ability to master new technologies quickly
• Exceptional communications and customer service skills.
• Strong problem-solving and analytical skills to identify and resolve technical issues
• Excellent communication skills to collaborate with other IT teams and business stakeholders
• Physical effort includes standing, lifting and carrying moderately heavy materials or equipment up to 25 lbs

Responsibilities

• Install, terminate, test, troubleshoot, and document test results for fiber, network, audio, video, and RF cabling
• Perform and support continuity checks, locate and correct wiring errors using measuring instruments
• Investigate, diagnose, correct, and document instrumentation or system malfunctions
• Perform complex technical assignments involving communications systems, instrumentation and data acquisition/processing systems
• Collaborate with team members to troubleshoot failures and issues derived from test data
• Performing regular maintenance tasks such as software updates, hardware repairs, and system backups to ensure that telecommunications systems operate reliably and efficiently
• Identifying and resolving technical issues with telecommunications systems and equipment to ensure that they are functioning properly.
• Creating and maintaining documentation related to telecommunications systems and equipment including configurations, procedures, and troubleshooting guides
• Collaborating the other IT teams and business stakeholders to ensure that telecommunications systems meet business requirements and align with overall IT strateg

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed