Telecommunication Technician

City of Philadelphia • Philadelphia, PA

8h • Onsite

About The Position

The Office of Innovation & Technology (OIT) is seeking a candidate with considerable technical knowledge and experience in the telephony field. The Telecommunication Technician will be responsible for installation, maintenance, and operational support of all Voice communications. The Telecommunication Technician will interface with the Communications manager, voice technical team, network, IT support team and departments.

Requirements

• Completion of an associate degree program at an accredited college or university with a major course work in Computer Science, Information Technology, or a closely related field.
• Any equivalent combination of education and experience determined to be acceptable by the Office of Innovation & Technology and Human Resources.
• Communicate clearly and effectively both in written and verbally.
• Organize information and work.
• Excellent analytical & organizational skills.
• Ability to work in a team environment.
• Ability to take direction and work independently.
• Required knowledge of installations, maintenance, and service of VoIP services as well as traditional voice services that may interact with the VoIP services.
• Required knowledge of over-the-top communications services.

Nice To Haves

• Knowledge of NEC SV8300/9300 and NEC SV8500/9500 a plus.
• Knowledge of NEC 2000.
• Knowledge of ACD/IVR.
• Speak effectively before customers.

Responsibilities

• Troubleshoot and identify software, hardware, telecommunications (traditional and VoIP) problems, using diagnostic equipment as necessary.
• Configure, install, and program communication systems and related communication equipment; assemble component system parts; review diagrams, floor plans, charts, and technical manuals for installation of new systems.
• Troubleshoot, repair and inspect communication systems and related equipment such as headsets for proper operation or to determine malfunctioning components; disassemble and reassemble of phone units.
• Use of testing equipment to locate trouble source; test for system failures; test for defective system components; test for proper operation of installed system components and related equipment.
• Run and terminate and test voice and data cabling; troubleshoot cable pairs and is familiar with telephony tools and equipment.
• Running system backups.
• Work on NEC SV9300 and SV9500 systems.
• Work on legacy NEC phone systems Neax2000.

Benefits

• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• Comprehensive health coverage for employees and their eligible dependents
• Wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree