Telecommunication Operator — The Jewish Hospital

Mercy Health•Cincinnati, OH

1d•Onsite

About The Position

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. The Telecommunications Operator expedites telephone, radio, pager and public address communications throughout the Hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual. Responsibilities include contacting on-call teams; administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, etc. Functions as a full time Operator; responds, prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms. Coordinates language and sign language interpretation requests by callers. Must possess ability to trouble shoot and resolve caller problems and specific requests in a timely manner. Maintains pagers, (site specific). Utilizes paging system, two way radio and portable phones as needed. When requested, contacts On Call Teams/Personnel and documents according to site specific protocol. Monitors and responds appropriately to alarms, i.e. Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications. Responds accordingly to Emergency codes and site specific policies. Records all shift occurrences and fulfills documentation requirements per site policies/protocol. May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed Coordinates calls for "On call Teams" Documents calls including name and time of call, tracks and follows outcome of each request. Notifies appropriate personnel of response status. Monitors and responds to alarm, security systems. Identifies alert situation, emergency/disaster codes, medical gases, severe weather, elevator malfunction, and security systems; notifies appropriate response personnel. Documents type of alert and call/response details. Determines need for outside operator assistance and connects all callers as appropriate. Responds to, prioritizes and dispatches all calls forwarded from the information desk during its non-staffed hours. Coordinates all language line requests; documenting calls including location and time of call. Connects callers with language line personnel.

Requirements

High School Diploma
Prior telecommunications, medical terminology, hospital of medical office experience.

Responsibilities

Expedites telephone, radio, pager and public address communications throughout the Hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual.
Contacts on-call teams; administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, etc.
Functions as a full time Operator; responds, prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms.
Coordinates language and sign language interpretation requests by callers.
Troubleshoots and resolves caller problems and specific requests in a timely manner.
Maintains pagers (site specific).
Utilizes paging system, two way radio and portable phones as needed.
Contacts On Call Teams/Personnel and documents according to site specific protocol.
Monitors and responds appropriately to alarms, i.e. Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications.
Responds accordingly to Emergency codes and site specific policies.
Records all shift occurrences and fulfills documentation requirements per site policies/protocol.
Organizes and updates the hospital directory.
Tracks employee pager assignments.
Assists managers in ordering departmental language phones.
Orders all office supplies.
Attends hospital staff meetings as needed.
Coordinates calls for "On call Teams".
Documents calls including name and time of call, tracks and follows outcome of each request.
Notifies appropriate personnel of response status.
Monitors and responds to alarm, security systems.
Identifies alert situation, emergency/disaster codes, medical gases, severe weather, elevator malfunction, and security systems; notifies appropriate response personnel.
Documents type of alert and call/response details.
Determines need for outside operator assistance and connects all callers as appropriate.
Responds to, prioritizes and dispatches all calls forwarded from the information desk during its non-staffed hours.
Coordinates all language line requests; documenting calls including location and time of call.
Connects callers with language line personnel.