Telecommunication Medical Assistant, Primary Care Support, FT, shift varies

Baptist Health South Florida • Coral Gables, FL

6d • Onsite

About The Position

The Telecommunication medical assistants work in collaboration with multi-specialty care teams to answer clinical phone calls from patients, family, or outside facilities in a call center environment. Requires performing a range of administrative tasks within a timely manner including triaging calls, resolving call issues pertaining to scheduling appointments, requesting and obtaining medical records, escalating urgent information, proposing orders for diagnostics, proposing lab orders, proposing prescription refills, filling out and sending medical documents, and assisting with email and patient portal communication. Ensures there are no delays in patient care by promptly responding to requests as directed by the care team.

Requirements

• High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required.
• Must have at least one of the required licenses/certifications (MA, CNA, LPN, EMT).
• BLS required for all.
• For Primary Care Practices, EKG and Phlebotomy Certifications are also required for employees with the CNA license only.
• CNA, LPN, EMT license must be from Florida.
• Must be professional, organized, and a detail-oriented team player with effective interpersonal communication skills and excellent customer service skills.
• Possesses compassionate demeanor and high ethical standards.
• HIPAA/OSHA compliance required.
• Communicates effectively with patients, physicians, co-workers and practice manager.
• Less than 1 year of experience required.

Nice To Haves

• Bilingual preferred.
• Medical Assistants with a Certificate or Diploma of Completion of a Medical Assistant training program hired after 7/1/16 or foreign Medical Doctor with a foreign medical doctor diploma hired after 5/1/17 will have up to 6 months from start of employment with BHSF to obtain Medical Assistant Certification.

Responsibilities

• Answer clinical phone calls from patients, family, or outside facilities in a call center environment.
• Triage calls.
• Resolve call issues pertaining to scheduling appointments.
• Request and obtain medical records.
• Escalate urgent information.
• Propose orders for diagnostics.
• Propose lab orders.
• Propose prescription refills.
• Fill out and send medical documents.
• Assist with email and patient portal communication.
• Respond promptly to requests as directed by the care team to ensure no delays in patient care.

Benefits

• Sign-On Bonus: Up to $3,000
• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED