Telecommunication Field Technician

Edgewater Federal Solutions • Livermore, CA

6d

About The Position

Edgewater Federal Solutions is seeking a skilled Telecommunications Field Technician to join our dynamic team providing support to our National Laboratory. The successful candidate shall have experience in managing general business management, basic project management. Familiarity with telecommunications and data center terms (e.g. "fiber optic cable", telecommunications carriers", "UPS", "generator", etc.).

Requirements

• BS in relevant discipline plus minimum 5 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
• Must be able to obtain and maintain a DOE Security Clearance
• Must be US Citizen
• Structured Cabling: Site surveys, pulling cable, terminating fiber/copper, troubleshooting physical cabling, and completing cabling infrastructure projects.
• Telephony Support: Performing adds/moves/changes for VoIP and non‑VoIP phones; troubleshooting telephone configurations and endpoints.
• Data Center Operations: Running patch cables, mounting hardware, and adhering to data center standards and best practices.
• Systems Administration: Using command‑line tools and configuration utilities to administer IT systems and telephone devices.

Nice To Haves

• Commscope parts familiarity
• Fiber experience preferred over copper
• BICSI certifications (TECH, installer 1, installer 2, OSP, etc.)
• Comsec knowledge
• Avaya VoIP phones: Familiarity with configuration, installation, and troubleshooting phone endpoint

Responsibilities

• Perform site surveys, pull cable, terminate, and troubleshoot physical cabling across the CA campus
• Monitor Service Now ticket queues and work closely with team members to ensure tasks are completed in a timely fashion
• Perform adds/moves/changes of both VoIP and non-VoIP telephones
• Troubleshoot telephone configurations in support of customer requests
• Complete tasks on cabling infrastructure projects where safety, quality, and workmanship are paramount
• Running patch cables, mounting hardware, following appropriate data center standards
• Utilize the command line and configuration tools to administer IT systems and telephone endpoints
• Develop high quality documentation using labels and spreadsheets
• Other duties as assigned by the customer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level