Telecomm/VoIP Manager

EMCOR Group•AZ-Phoenix US-GA-Atlanta US-IN-Indianapolis, IN

About The Position

A Fortune 500® company, EMCOR Group, Inc. (NYSE: EME) is a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services. EMCOR companies plan, install, operate, maintain, and protect the sophisticated and dynamic systems that create facility environments—such as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems—in virtually every sector of the economy and for a diverse range of businesses, organizations, and government. EMCOR Group, Inc. seeks a Telecomm/VoIP Manager to serve as the primary technical and project management resource for supporting, maintaining, and expanding the EMCOR OnPrem and Cloud VoIP infrastructure. Provide support and troubleshooting to EMCOR operating companies to ensure the reliability of systems that meet the needs of our business operations.

Requirements

At least 7 years of experience supporting Avaya Telephony Platforms (Communications Manager, IP Office, System/Session Manager, Avaya Session Border Controllers)
In depth knowledge of SIP and H.323 Signaling protocols
Demonstrated experience supporting an Enterprise SIP trunking infrastructure
Knowledge of scripting to perform mass configuration changes and upgrades
Experience with Local Number Portability and Telecom carrier management
Proven project management experience for both new VoIP installations and upgrades
Ability to learn new technologies quickly
Ability to work independently

Nice To Haves

Experience with virtual phone systems running on VMWare
Microsoft Teams calling experience

Responsibilities

Perform routine configuration changes and maintenance on the EMCOR VoIP Network to include PBXs, Session Border Controllers, and SIP Proxies
Troubleshoot VoIP call quality and termination issues
Submit, track and complete Local Number Portability (LNP) requests
Manage circuit orders, moves, adds, changes, and disconnects of EMCOR Telecommunications circuits
Prepare monthly intercompany statements for chargebacks to individual operating companies
Provide technical support and guidance to operating company and business unit IT personnel
Work with local IT resources and service providers to onboard new locations to the EMCOR VoIP network
Initiate, manage and close out internal and service provider trouble tickets
Research problems and evaluate solutions
Assist in evaluation of best practices or new technologies, including Microsoft Teams calling, to ensure we are deploying the most reliable and efficient telephone network across the company
Perform other duties or tasks as required