Telecom Technician
About The Position
The MHS Telecommunications Technician is responsible for all ongoing activities related to the availability, integrity and acquisition of telecommunications systems covering patient, provider, employee, and business information, and the coordination of services to assist users in meeting telecommunication needs. This role oversees the day-to-day operation of the voice network and telecommunications systems, adhering to established standards and procedures. The technician interfaces with customers, staff management, and vendors, coordinating moves, address changes, and telephone problem resolution. They provide technical support for the design and implementation of new and expanded voice services, and are responsible for the installation and repair of communication equipment, including both telephone and data. Additionally, the technician prepares, implements, and documents maintenance schedules for all communication equipment, and evaluates and justifies needs for equipment and supplies. They also support and lead other technicians regarding telecommunication utilities and applications and perform other duties as assigned.
Requirements
- 3+ years proven and documented industry experience preferably in a multi-site, multi-equipment facility.
- Certification in NEC 2400 IMX, IPX, 2000 Basic and IPK; Comdial is a plus.
- Formal industry training on voicemail systems substantiated by either a certificate or verified years of experience (preferably AVT Call Express or Active Voice and Televantage -ACD).
- Bachelors of Science in Telecommunication or related field or equivalent work experience
Nice To Haves
- Comdial is a plus.
- Formal industry training on voicemail systems substantiated by either a certificate or verified years of experience (preferably AVT Call Express or Active Voice and Televantage -ACD).
Responsibilities
- Oversees the day-to-day operation of the voice network and telecommunications systems, adhering to established standards and procedures.
- Interfaces with customer, staff management and vendors and coordinates moves, address changes and telephone problem resolution.
- Provides technical support to management and users in the design and implementation of new and expanded voice services.
- Installs and/or repairs communication equipment including both telephone and data.
- Prepares, implements and documents maintenance schedules of all communication equipment.
- Evaluates and justifies needs for equipment and supplies.
- Supports and leads other technicians regarding all relevant telecommunication utilities and applications.
- Performs other duties as assigned.
Benefits
- high quality health insurance plan options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
