Telecom Supervisor

Hillcrest Healthcare System • Tulsa, OK

4d • Onsite

About The Position

The Telecom Supervisor is a telecom operator that is responsible for supervising the daily operations of the telecom staff and communication systems to ensure efficient, accurate, and professional service. This role oversees call routing, emergency communication procedures, operator and on-call scheduling, staff training, system performance, real-time coaching, and assist in candidate interviews. The supervisor serves as a liaison between departments, supports troubleshooting efforts, monitors compliance with organization policies, and ensures uninterrupted communication services in a fast-paced environment.

Requirements

• 1+ years of experience in telecom, switchboard operations, call center operations, or a related customer service environment
• 2+ years of supervisory or leadership experience
• Strong knowledge of hospital functions
• Organized, detail-oriented, good follow-through skills, and the ability to multi-task in a fast-paced environment
• Excellent interpersonal, written, and verbal communication skills

Nice To Haves

• Experience with staff scheduling, training, coaching, and performance management
• Experience responding to emergency communication procedures and escalation protocols
• Strong customer service, communication, and problem-solving experience in healthcare, hospitality, or large organization

Responsibilities

• Supervising the daily operations of the telecom staff and communication systems
• Ensuring efficient, accurate, and professional service
• Overseeing call routing
• Managing emergency communication procedures
• Handling operator and on-call scheduling
• Conducting staff training
• Monitoring system performance
• Providing real-time coaching
• Assisting in candidate interviews
• Serving as a liaison between departments
• Supporting troubleshooting efforts
• Monitoring compliance with organization policies
• Ensuring uninterrupted communication services in a fast-paced environment

Benefits

• Career growth opportunities
• Tuition assistance
• Resources that support your wellness, education, and financial well-being
• Paid time off
• Comprehensive health benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed