Telecom Service Order Analyst

Noblis•Washington, DC

10d•Hybrid

About The Position

Service Order Analysts facilitate telecom service orders for the FAA, completing the steps in the telecom service ordering process that do not require significant technical knowledge of telecommunications engineering. These team members are responsible for cost estimates, funding memos, and task orders and other resources and artifacts required for successful implementation of an FAA Telecom services. Service Order Analysts also coordinate to facilitate the submittal of the telecom services to the Requirements Change Board for review and assessment, and support the documentation and filing of the assessment in the Schedule Change Board (SCB). They contribute to ensuring an up-to-date status in the FAA’s Telecommunications Enterprise Management Tool. Service Order Analysts assist the Customer Programs with Architectural Review Board and new facility requests. The Service Order Analysts use the technical requirements and other information collected, created and documented by the Engineers and coordinate with the Primary Engineer assigned to a project as needed. The Service Order Analysts are responsible for tracking the IP supplemental forms (IPSF) through approval by the IPSF Peer Review Team. The Service Order Analysts will assist Engineers in interfacing with customers and stakeholders to develop communication service requirements for some systems, and verify the telecom service requests meet FAA requirements.

Requirements

Bachelor’s degree from an accredited college in a related discipline
6-8 years of experience managing projects
Masters Degree and 3 years of experience managing projects is acceptable
Associates degree and 8 years experience managing projects is acceptable
Highschool degree and 10 years of experience managing projects is acceptable
An understanding of telecommunications, telecommunications services and / or the FAA’s Customer Engineering Services process
Excellent communications and coordination skills within and across teams
Ability to work autonomously and know when to ask for clarification to meet expected results and deadlines

Nice To Haves

Some knowledge of customer end systems and applications

Responsibilities

Facilitate telecom service orders for the FAA.
Complete steps in the telecom service ordering process that do not require significant technical knowledge of telecommunications engineering.
Responsible for cost estimates, funding memos, and task orders and other resources and artifacts required for successful implementation of FAA Telecom services.
Coordinate to facilitate the submittal of telecom services to the Requirements Change Board for review and assessment.
Support the documentation and filing of the assessment in the Schedule Change Board (SCB).
Contribute to ensuring an up-to-date status in the FAA’s Telecommunications Enterprise Management Tool.
Assist the Customer Programs with Architectural Review Board and new facility requests.
Use technical requirements and other information collected, created and documented by Engineers.
Coordinate with the Primary Engineer assigned to a project as needed.
Track the IP supplemental forms (IPSF) through approval by the IPSF Peer Review Team.
Assist Engineers in interfacing with customers and stakeholders to develop communication service requirements for some systems.
Verify the telecom service requests meet FAA requirements.