Telecom Operator - Overnights

Albany Medical Center • Albany, NY

3d • $46,215 - $60,080 • Onsite

About The Position

This role is responsible for managing telecommunications and emergency notification systems within a large, complex healthcare environment. The operator will handle internal and external calls, create and deliver emergency alerts, manage on-call schedules and pager databases, and respond to alarms. The position requires adaptability, strong customer service skills, and the ability to maintain technical expertise in a rapidly evolving field. This role may require access to sensitive information, including HIPAA Protected Health Information, and adherence to strict data protection policies is expected.

Requirements

• Ability to adapt to a large, complex, multi-system healthcare environment.
• Ability to confer with both internal and external customers and manage expectations of a diverse and demanding constituency.
• Proficiency with switchboard and Cisco telephone equipment.
• Comfort with using an overhead paging system.
• Ability to maintain current technical expertise in telecommunications and emergency notification systems.
• Ability to work rotating shifts, weekends, and holidays as necessary.
• Must adhere to policies regarding access to and protection of sensitive information, including HIPAA Protected Health Information.

Responsibilities

• Creating and delivering Everbridge emergency notification system alerts.
• Creating, modifying, and validating information in Amtelco’s Infinity On-Call Scheduler, InfoRad emergency group paging system, and USA Mobility pager database.
• Evaluating, documenting, and following established procedures for all alarms in the Johnson Controls fire alarm system.
• Creating and distributing ServiceNow work order tickets, deciphering between applications and support tickets for correct assignment.
• Answering internal and external calls to the main hospital number, providing assistance and direction using switchboard and Cisco telephone equipment.
• Using an overhead paging system to make clear and concise announcements.
• Maintaining current technical expertise in telecommunications and emergency notification systems.
• Performing at or above the Information Services performance standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed