Telecom Operator

Mercyhealth Wisconsin and Illinois•Janesville, WI

1d•$18 - $28•Onsite

About The Position

The Telecom Operator is responsible for greeting customers, providing basic facility and location information, and answering and transferring incoming calls promptly and courteously in order of priority. This role involves monitoring various alarms including gas alarms, blood bank temperature, LifeLine alarms, fridge and freezer alarms, door and elevator alarms, security cameras, and emergency codes. The operator will announce and page emergency codes accurately and with expediency, and assist partners with the use of the Language Line, ensuring phones are cleaned after each use. Responsibilities also include replacing patient phones and staff pagers, paging or calling assigned on-call employees and answering service physicians, and receiving, entering, and relaying messages, on-call coverage changes, and page blocks. The role requires maintaining crucial on-call information accurately and timely, making changes in the LifeLine program, updating information lists and databases, and creating department schedules as needed. Additionally, the Telecom Operator will assist the Supervisor and Lead with invoice processing, payments, and reports, check the function of Language Line phones and reprogram as needed, and assist the Supervisor in ordering, programming, and troubleshooting pagers and Spok Mobile. Setting up new users with the IRM and Spok Mobile paging systems is also part of the role.

Requirements

Graduate of high school or equivalent.
One year of customer service experience required.
One year of experience as an operator of similar equipment required.
Proven level of proficiency and performance of operational and customer service.

Responsibilities

Greets customers, provide basic facility and location information, answer and transfer incoming calls promptly and courteously in order of priority.
Monitors all gas alarms, blood bank temperature, LifeLine alarms, fridge and freezer alarms, door and elevator alarms, security cameras, and emergency codes as required by facility.
Announces and pages emergency codes accurately and with expediency.
Assists partners with the use of the Language Line and clean Language Line phones after each use.
Replace patient phones and staff pagers as needed.
Pages or calls the assigned on-call Mercyhealth employees and answering service physicians based on the information in the individual profile instructions.
Receives, enters, and accurately relays all messages, changes in on-call coverage, and page blocks as required.
Enters and maintains crucial on-call information in an accurate and timely fashion utilizing appropriate documentation and communication with co-workers.
Makes changes in LifeLine program in regards to subscriber and responder information.
Update and maintain all information lists and databases.
Create department schedules as needed.
Assist Supervisor and Lead with invoice processing, payments, and reports as needed.
Check function of Language Line phones and reprogram as needed.
Assist Supervisor in ordering, programming, and troubleshooting pagers and Spok Mobile.
Set up new users with the IRM and Spok Mobile paging systems as needed.