Telecom Network Technician

Intrastaff•Columbia, MD

1d•Onsite

About The Position

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research. Howard County Medical Center in Columbia, MD is hiring for a Telecom Network Technician.

Requirements

Minimum of a High School Diploma or GED is required
2+ years of experience supporting telecom networks
2+ years of experience troubleshooting telecommunications issues and handling hardware, software, and cabling installs/replacements
Solid understanding of telecommunications concepts and principles
Experience with network and voice troubleshooting methodologies
Ability to explain key differences between voice features and equipment in a clear, professional manner
Knowledge of analog services, including on-premise systems and carrier-provided POTS
Experience with Avaya Communication Manager and Avaya System Manager

Responsibilities

Diagnose and resolve moderate telecommunications, network, and device issues
Install, replace, and maintain telecom hardware, software, cabling, and related equipment
Support the administration and maintenance of telecommunications systems
Configure and verify access switches and basic network settings
Install and maintain cabling, data jacks, and device connections
Troubleshoot local network outages, device failures, and client VPN connectivity issues
Perform approved changes in alignment with change management processes
Coordinate cabling installations with Facilities and external vendors
Analyze voice and data communication needs and document requirements
Communicate effectively with customers to understand and support their telecom needs
Participate in technical discussions and support network infrastructure improvements
Maintain working knowledge of voice systems, analog services, and Avaya Communication Manager/System Manager