Telecare Field Representative

Hato Hone St John

6h•Onsite

About The Position

As Aotearoa's leading medical alarm provider, our St John Medical Alarm team are passionate about helping seniors, people with disabilities, and other vulnerable members of our community stay independent for longer. Our monitored alarm systems provide peace of mind, ensuring that help is just the push of a button away. As a Telecare Field Representative, you’ll play a vital role in supporting our customers by building positive, trusting relationships, demonstrating and installing monitored alarm systems, converting interest into sales, providing customer care including servicing and troubleshooting, promoting services at community events, and responding to emergency alerts. This is a permanent, Part time position working 32 hours/week. You will also be on call every fifth weekend, with allowances provided. This role covers Northland from Kaeo - Cape Reinga, so you would need to be located in this area as your day starts from the time you leave home.

Requirements

Experience in a customer-facing role.
Strong empathy and personal resilience.
Good technical and problem-solving skills.
The ability to manage multiple tasks and adapt to change.
Excellent time management and organisation skills.
A full New Zealand driver licence with strong driving confidence.

Nice To Haves

Experience in sales would be advantageous.

Responsibilities

Building positive, trusting relationships with those who rely on our medical alarms.
Demonstrating and installing our monitored alarm systems, ensuring customers feel confident using them.
Convert interest in our service to a secured sale.
Providing top-notch customer care, including servicing and troubleshooting alarm equipment.
Promoting our services at community events and group demonstrations.
Responding promptly to emergency alerts and coordinate appropriate assistance.